Senior Product Specialist
📍 Bengaluru, Chennai & Delhi
We are looking for a Senior Product Specialist – Customer Success to manage client relationships, drive onboarding and engagement, and help institutions get maximum value from the Digii platform. This is a client-facing, on-ground role involving training, support, relationship management, and travel to client campuses and offices.
Key Responsibilities
Client Onboarding & Enablement
Customer Success & Relationship Management
- Build strong, trusted relationships with client stakeholders to become their go-to advisor on platform use.
- Conduct regular check-ins, reviews, and feedback sessions — both remote and in person — to ensure alignment with client goals.
- Identify and mitigate risks to client satisfaction, adoption, and retention.
Client Advocacy & Feedback Management
- Act as the Voice of the Client within Digii, bringing forward actionable feedback and business use cases.
- Collaborate with internal teams to influence product roadmap decisions based on client insights.
- Document evolving client needs and platform gaps to ensure continuous improvement.
Technical Enablement & Coordination
- Liaise between the client and internal teams (engineering, product, and support) to resolve technical issues or challenges.
- Stay up to date with Digii’s platform features and capabilities to deliver best-in-class support and guidance.
- Ensure smooth, timely resolution of client concerns to minimise work disruption.
Travel & On-Site Engagement
- Travel extensively to client campuses and offices to support onboarding, training, escalations, and strategic reviews.
- Adapt to varying trip durations, from single-day visits to multi-week on-site deployments, based on business and project requirements.
- Represent Digii professionally in all on-site interactions, serving as the face of the company to client stakeholders.
Key Requirements
- Fresher or 1 year of experience in a related field.
- Proficiency in MS Excel for reporting and analysis.
- Ability to understand client KPIs and business goals.
- Proven track record of driving strategic value and ROI for enterprise customers.
- Experience in process implementation and cross-team communication.
- A proactive, customer-first mindset with strong problem-solving skills.
- Passion for working in a fast-paced SaaS environment.
- Experience collaborating across Sales, Product, and Engineering teams.
- Willingness and readiness to travel extensively, including short-notice and extended-duration trips, as dictated by client and business needs.
Digii's Commitment to You
- Opportunity to create a global impact in the higher education sector.
- Flexible working hours and remote work options.
- Thrive in an open and inclusive environment that celebrates passion and excellence.
- Access to top entrepreneurs, technologists, and marketing leaders for brainstorming and guidance.