Program Manager
Full-Time | On-site | Bengaluru
As the Program Manager for Digiicampus, you will drive end-to-end delivery across multiple modules, connecting customer insights with engineering execution and ensuring strong product adoption. You’ll work closely with Customer Success, Product, Development, and Marketing to turn institutional requirements into impactful solutions for Parents, Students, Teachers, and Administrators.
This is a full-time, high-ownership role focused on delivery, stakeholder alignment, customer satisfaction, and high NPS.
Roles & Responsibilities
Requirements Gathering & Discovery
- Own the end-to-end requirements gathering process by working closely with the Customer Success SPOC to understand institution-specific needs, workflows, and pain points across all four stakeholder groups.
- Translate customer conversations and feedback into structured, unambiguous Product Requirement Documents (PRDs) that the development team can act on immediately.
- Prioritize incoming requirements based on customer impact, feasibility, and business goals, maintaining a clear and updated backlog at all times.
Coordination & Delivery Management
- Serve as the primary bridge between the Customer Success team and the development team, ensuring requirements are communicated clearly, dependencies are tracked, and delivery timelines are met.
- Proactively identify risks, blockers, and scope changes, and resolve them before they cascade into delays.
- Manage task tracking and sprint progress visibility using project management tools (ClickUp / JIRA), ensuring all stakeholders are always informed.
Release Management & Communication
- Author detailed, customer-friendly Release Notes for every feature or update shipped, ensuring accuracy and clarity for institutional stakeholders.
- Coordinate with the Marketing team for timely announcements and roll-out communications that help educational institution customers understand, adopt, and get value from new features.
Feature Adoption & Product Health
- Monitor which modules and features are actively being used by educational institutions, and proactively investigate gaps — understanding why certain features aren’t being adopted and bringing these insights back to the product and CS teams.
- Define and track success metrics including NPS, module adoption rates, and support ticket trends to continuously measure customer satisfaction and product health.
Must Haves
- 3–6 years of experience in a Program Manager, Product Manager, or Business Analyst role, preferably in a SaaS or technology product environment.
- Demonstrated ability to independently write clear, structured PRDs or functional specifications.
- Strong coordination and communication skills, with the ability to manage multiple stakeholders.
- Familiarity with project management tools such as JIRA, ClickUp, Asana, or equivalent.
- A structured, process-oriented mindset with a strong bias for timely delivery and follow-through.
Good to Have
- Prior experience in EdTech or working with educational institution customers.
- Exposure to Figma or ability to read and interpret design wireframes.
- Experience crafting release notes or customer-facing product communications.
- Understanding of feature adoption tracking and basic product analytics concepts.
- Genuine interest in education and the impact technology can have on learning outcomes and institute operations.
Digii's Commitment to You
- Make a real impact on how educational institutions across India operate.
- Competitive pay and an open, high-trust culture built on passion and excellence.
- Learn and collaborate with top entrepreneurs, technologists, and education leaders.
- Grow with the organisation as projects scale across multiple customers.
- Performance is measured by impact, not hours.